Superior Displays is a DBA of First Light Color, LLC
Superior Displays Terms and Conditions:
PLEASE READ THESE TERMS & CONDITIONS CAREFULLY. BY ACCESSING THIS WEB-SITE AND/OR PLACING AN ORDER WITH SUPERIORDISPLAYS.COM YOU AGREE TO BE BOUND BY THE TERMS & CONDITIONS STATED BELOW. IF YOU DO NOT AGREE TO THE TERMS & CONDITIONS STATED BELOW, PLEASE DO NOT ACCESS THIS WEB-SITE. SUPERIOR DISPLAYS RESERVES THE RIGHT TO CHANGE, MODIFY OR AMEND THESE TERMS AND CONDITIONS WITHOUT ANY NOTICE.
LIMITATION OF LIABILITY
In no event shall Superior Displays or its licensors, suppliers, or vendors, their officers, directors, employees, or agents, be liable for any special, incidental, indirect, or consequential damages of any kind, or for any damages whatsoever resulting from loss of use, data or profits, whether or not Superior Displays has been advised of possibility of the damage, arising out of or in connection with the use or performance of the site or of failure to provide services that you order from Superior Displays or its affiliates, including without limitation, damages arising from mistake, omission, virus, delay, or interruption of service. In no event shall Superior Displays be liable or responsible for any damages or consequences arising from or related to your inappropriate or unauthorized use of the site or its content.
Our office hours are 10:00 AM to 4:00pm PM CST Monday – Friday.
Next Business Day turnaround: Most jobs in by midnight of the following day will be ready the next day by 5:30 PM, problem jobs or jobs that require proofs won’t be considered as next business day. In addition, large orders may require additional processing time. If your order can not be shipped next business day we will contact you immediately.
Note that it is most jobs that are available next business day, we do not guarantee that your job will go out next business day. Various other factors such as equipment failures,technical difficulties, large production days, or anything else outlined under the “ORDER SHIPPING AND DELIVERY” section of this document may impede on our turnaround time.
RETURNS / REFUNDS
Since all orders are unique to the customer, All Sales Are Final. If we verify that we made an error, we will re-print the order. No Refunds or Credit.
Customer must notify Superior Displays within 6 business days of order acceptance to notify any defects discovered in the ordered product or the claim will be denied. In order to receive replacement Customer must return 100% of the received product within 15 days (at their own expense) from the time when the ordered product delivery was taken.
We will only take products back if there are defects or if specifications are not met as long as they are specifications that we have agreed to do on the signs. For example, we do not offer die cutting. So placing an order with specifications for die cutting will not get you die cut signs. Any specifications you place during the order will appear on your invoice. These specifications are used as a reference and NOT a sales order.
A photograph of the problem may be required for documentation purposes and/or for proper assessment of the problem.
If your package arrives damaged, we suggest reporting the damage to your UPS driver. Make sure to take photos of the damage to the package as well as the damage to the product. If we are not given proper documentation to file a claim (photos of the product AND package), the claim and reorder will be the customer’s responsibility and we cannot guarantee that you will be reimbursed for your reprint by UPS.
We cannot guarantee any warranty on damage after the product has been installed.
If a reprint is authorized and return of the product is requested, product must be returned within ten (10) business days. We reserve the right to flag your account or charge your account for the reprint if the product is not returned.
This is for the sake of honesty and quality control. Superior Displays will not assume that a product is printed incorrectly based solely on a customer’s word and quality control needs to examine the product in person to determine the cause of the print error. This is to increase our quality and to best serve our customers.
You understand that all information, data, text, photographs, graphics, messages or other materials (“Content”) are the sole responsibility of the person from which such Content originated. This means that you, and not Superior Displays are entirely responsible for all Content that you use from Superior Displays Gallery or send, upload, post or transmit via the Service. Recognizing the global nature of the Internet, you agree to comply with all local rules regarding online conduct and acceptable Content. You agree to not use the Service to send, upload, post or otherwise transmit any Content that contains (i) child pornography or anything indecent, homosexual, obscene, lewd, lascivious, filthy or vile; (ii) a threat to kidnap or injure a person, a threat to injure the personal property or reputation of another person, a threat to accuse any person of a crime, a threat to inform another that a person has violated any law of the United States, or a threat of blackmail/extortion; (iii) any matter advocating or urging the violation of liberties granted to living beings by their creator; (iv) any defamatory remarks directed any individual person; or (v) any content that infringes the intellectual property rights or other proprietary rights of Superior Displays or any third party does not control posted by Customers and does not guarantee the accuracy, integrity or quality of the Content Under no circumstances will Superior Displays be liable to you in any way for any Content you may be exposed to that you may find offensive, indecent or objectionable. Products and services are provided for your personal use only. You agree to abide by these terms of service and not to use these products and services or related messages for any unsolicited or unauthorized advertising, promotional materials, “junk mail,” “spam,” “chain letters,” “pyramid schemes,” or any other form of solicitation.
You acknowledge that Superior Displays does not pre-screen Content, but that Superior Displays and its affiliates shall have the right (but not the obligation) in their sole discretion to remove any Content that violates the terms of service or may otherwise be objectionable. You further acknowledge and agree that Superior Displays may preserve Content and may also disclose Content if required to do so by law or in the good faith belief that such preservation or disclosure is reasonably necessary to: (a) comply with legal process; (b) enforce the terms of service; (c) respond to claims that the Content violates the rights of third-parties; or (d) protect the rights, property, or personal safety of Superior Displays, its users and the public.
In addition, Superior Displays does not ask for verification of the products or services you are requesting in regard to your official affiliation with the organization you are claiming to represent. We will process your order, however Superior Displays will not be held liable for any and everything that happens in regards to fraudulent use of products purchased.
Superior Displays is based in Eau Claire, WI and all transactions take place on superiordisplays.com. Any legal action or proceeding relating to or arising from your access to or use of this Site shall be instituted in Eau Claire, WI. You agree to submit to the jurisdiction of the city of Eau Claire, the county of Eau Claire, the state of Wisconsin and the United States of America, their courts and agree that venue in these courts is proper in any such legal action or proceeding.
Customer is fully responsible for final proof and layout approval prior to the printing process.
Superior Displays is NOT LIABLE for errors in a final product caused by any of the following reasons:
- Damage Fonts
- Wrong cuts
- Incorrect or Missing Folds
- Die Lines
- Crop Marks
- Finished Product Size
We DO NOT make any changes on customer files. Minimum charge for typesetting and design is $45.00.
CUSTOMER SUBMITTED ARTWORK OR GRAPHICS
All images should be provided in RGB format. Files should be created with the proper RGB color profile on a properly calibrated computer screen for best color results. Superior Displays is not responsible for any color shift that occurs in color space conversions.
All artwork, designs and images must be provided in minimum of 150 DPI and RGB color mode. Superior Displays is not responsible for images printed as fuzzy, distorted or pixilated due to customer provided artwork.
Superior Displays will do everything in their power to make sure the prints come out as good as can be.
COLOR PROOFING & MATCHING
Superior Displays is not liable for color matching or ink density on screen proofs approved by the customers. Screen proofs will predict design layout, text accuracy, image proportion and placement, but not color or density.
Application of UV Coating may effect or change the appearance of the printed colors. Superior Displays is not liable for the final color appearance of a UV product.
PMS color matching is available upon request for no additional charge to your order. If there is a color you need completely matched, we will need to be contacted in order to to the PMS matching. We will not match any other color charts (paint charts, 3M vinyl charts, etc).
Superior Displays will be happy to help you cancel your order prior to printing. However, orders may be eligible for cancellation upon request via email. Our Customer Service Team will inform you of any cancellation charges depending on the stage of the order.
Orders may not be canceled or refunded once they have been Plated or any process thereafter. Absolutely no refunds will be issued once an order has been plated or any process thereafter, including but not limited to Printing, Coating, and / or Finishing. Once the order has been placed successfully, no refunds are issued for the logo and/or Graphic design services. Superior Displays is not responsible for any duplicated orders that are placed on our web site due to the customer mistake.
Rush processing may be available upon request. Additional fees may apply to a rush processing job. The fees and the ability to produce a rush job will depend on numerous things, including: setup time; the time of day you are placing the order; the size (sq feet) or the order, and the other orders we are producing that day.
If you want to rush process an order you must do so when you go to place the order by calling 715.835.8337
Effective August 1st, 2006, Superior Displays Inc. is hereby notifying customers that due to system requirements all electronic files for job orders will not be kept in our system for more than 30 days after order date. Due to this limitation we no longer accept re-orders of previously printed jobs. All files need to be re-submitted every time an order is placed. We apologize for any inconvenience this may cause. If you have any questions please contact our customer service department.
ORDER SHIPPING AND DELIVERY
Superior Displays will always act to make sure that any production difficulties do not delay delivery schedules. In no case shall Superior Displays be liable for any consequential or damages resulting from any delay in shipment or delivery.
All Superior Displays customers agree not to hold Superior Displays liable for delays in shipments caused by weather conditions, shipping company delays, international customs issues or any other circumstances beyond Superior Displays direct control. Superior Displays shipment and delivery dates are calculated based upon estimates provided by our suppliers
Superior Displays will always act to make sure that delivery schedules are met. However, unexpected equipment failure, malfunction and or technical problems may delay the printing process. In case of delay caused by technical difficulty, rush charges/fees will be refunded or waived where applicable. However, technical difficulty will not be the grounds for order cancellation or a refund.
Superior Displays will not be held liable for any and all “Acts of God” which may impede on our ability to process and ship your order. Acts of God includes anything that is out of human control or prevention. This includes, but is not limited to, flooding, earthquakes, impromptu end of life for Superior Displays management, epidemics, plagues, tornadoes, hurricanes, rapid climate shift, fire, lightning strikes, or a change in the earth’s gravitational pull.
In addition, Superior Displays will not be held responsible for any and all “Acts of Society” which may impede on our ability to process and ship your order. Acts of Society includes anything that is created by other humans that is beyond our control (of both the labor and management) and will hinder our work process. This includes, but is not limited to, acts of war, foreign invasion, acts of terrorism, heinous criminal acts (such as arson or murder), sabotage on our or Vendors equipment, computers, or vehicles, bio terrorism/anthrax, labor strikes, management lockouts, being denied physical entrance to our or vendors work place by any means (a riot, mob, motor vehicle has crashed into our building or vendors, the building is surrounded by a blockade, etc), or any changes in the local, state, federal, or global political spectrum and all legislative, executive, or judicial law enacted by these bodies that may affect our or vendors work.
Superior Displays can only use its own shipping account and will not use customer provided account numbers for any couriers. Orders must be shipped at whole quantities and may not be split up.
PAYMENT AND PROCESSING
Superior Displays will not process any order until we have received payment for it, that means that your credit card is charged when you place your order with us, not when it ships. Please understand if there are any other charges we will contact you to charge your card again either over the phone or online. We do NOT keep your credit information on hand for any reason, once it is charged it goes through our credit card processor. We keep the last 4 digits only so that you can reference the credit card you used to make your purchase.
If you choose to pay via check or money order, we will wait till the check or money order clears before we process and ship your order. Until then it will remain in our system on hold.
SHIPPING ERRORS & LOST PACKAGES
Lost or damaged claims can only be filed for shipments over $50.00 in value and can only be done after 30 days from package shipment. Superior Displays is not responsible for 3rd party shipping errors, omissions or damaged shipments.
CUSTOMER SUPPLIED INCORRECT ADDRESS
When a package is not delivered due to an error made by the customer in submitting the proper shipping address, Superior Displays will reship the package with corrected address and charge an additional shipping fee for the shipment.
In the event of technical difficulties pertaining to Superior Displays, we can not be held liable for any technical difficulties that are the result of error on part of the hosting company, the upstream provider or the end user. For example, issues or mistakes with the hosting account can be faulted to Namecheap.com. Data center issues including any power outages or hardware failures can be faulted to Excel Energy of Eau Claire,WI or Charter Spectrum, Eau Claire, WI. End user issues including operating system faults, virus or spyware problems, browser incompatibilities are not the responsibility or problem of Superior Displays. We recommend that you keep all of your software and virus definitions up to date to successfully avoid any issues.
REFUSAL OF SERVICE
We reserve the right to refuse service without disclosing a reason.
These terms of service were last modified on Feb1, 2018.